Terms and conditions

DP FURNITURE DESIGNS

General Terms and Conditions Delivery All the furniture purchased at our shop will be delivered directly to your house.all the interior furniture is always packed with a user’s manual.the time of the order realisation depends on the availability of the products in our stock (e.g. the colour, manufacture, etc.) as well as the delivery service possibilities. Standard the realisation time is 3-5 weeks. Taking into consideration the dimensions and the weight of the packages, it is advisable to arrange the receiving of the package on your own.it is not the driver’s responsibility to carry all the furniture upstairs. It only lies within his competence. Notice: Before placing an order we suggest to perform all the required measurements of corridors, halls, staircases, etc. , which will be used to carry in the furniture. It concerns mainly sofas, couches, chairs. Take a special notice on the height and width of the staircases and the width of the door in detached houses. All the products offered here are fabrically new and have the required producer’s warranty for a period of 12 months. The DP Furniture Designs online shop receives the orders 24/7 on each day of the year. The orders placed on Sundays and holidays will be considered according to the placement order on the first working day after the day the order was placed. Due to some unexpected causes it is often the case that we will be unable to deliver a given product within the specified time. In such cases we will inform you about the situation that happened as soon as possible. All the prices specified include the costs of the shipment, delivery as well as the VAT rate. Reclamations & returns 1. All the products available here have the producer’s valid warranty. The information on any defects or mechanical defects in a given purchased product found by the buyer will have to be provided in a written form to the seller. 2. The buyer is obliged to pack the product in such a way that no damages result. The package has to have a sale invoice as well as the list of the defects attached. 3. Reclamations resulting from the colour mismatch and shades with respect to those presented on our website will not be considered. The photos are only exemplary and the shades/colours may differ from the real ones. In order to make the system of shopping in our shop better and more client-friendly the product delivery is completely FREE in England regardless of the size of the load/order. We believe that it will improve the quality a services we provide. Below you can see the map showing areas where we go or/and do not go (this is because the costs of the transport). We are sorry for the resulting inconveniences. At the same time we would like to inform the clients that we will try to change that in the nearest future and, therefore, make it possible to reach even the most remote places in Wales, Scotland, England and the Northern Ireland.


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